Hotline-killer Skipmenu emerged from stealth mode a few weeks ago, releasing on Android and iPhone. Over 800 Hong Kong hotlines are on the app, including those of the Inland Revenue Department (IRD), which expects a stark increase of phone enquiries during tax season.
When calling a faceless entity like the IRD, expect to waste 10 minutes on average listening to ‘press 1 for this’ or ‘press 2 for that’. Skipmenu helps the caller literally skip this menu. By seeing all options on the screen rather than hearing them, a caller connects within seconds.